Loose diamond purchased from Pallotta, excluding our Lab Grown diamonds, can be exchanged for credit equivalent to the original purchase price for a new diamond depended on eligibility. In order to be eligible, the diamond must be accompanied with original Labratory documentation and must be in sellable condition. Upgrades are not available for coloured Gemstones, Settings, Jewellery, or Lab Grown diamonds. Please contact us today to speak with a diamond specialist.